All starts with the design. Our design team works with clients to understand their business needs and goals, and then creates a tailored CX strategy that meets those needs. We analyze customer data, conduct market research, and collaborate with stakeholders to identify pain points and opportunities for improvement. Our team then develops a comprehensive CX plan that includes a customer journey map, personas, and touchpoint analysis.
Our development team takes the CX strategy from the design stage and turns it into a reality. We develop and implement digital solutions that streamline customer interactions and enhance the overall CX. Our team is experienced in a variety of CX management platforms and can customize solutions to fit each client's unique needs. We also provide training and ongoing support to ensure that our solutions are effectively integrated and adopted.
Once the CX strategy and digital solutions are in place, our team provides ongoing monitoring, analysis, and optimization to ensure that the CX program is delivering the desired results. We use data analytics and customer feedback to identify areas for improvement and implement changes as needed. Our team is dedicated to providing ongoing support to ensure that our clients' CX programs are running smoothly and delivering measurable business results.
Born from the union of several professionals and local businesses with over 10 years of experience in the
field of Technology, Software Development and Customer Experience, our company has quickly grown into a
top-performing player in the industry. With locations in both Tirana and Shkodra, Albania, as well as branches
in the US, UK, and Italy, we offer our high-quality and personalized BPO services to businesses around the world.
Our team of experts specializes in providing exceptional customer experiences that drive loyalty, increase
customer satisfaction, and boost revenue. We offer a range of solutions, including multilingual contact
centers, software development and data analytics teams, CRM integration, virtual assistants, IVR, chatbots,
analytics, and more. We are the first Albanian company to specialize in blending Customer Experience Management,
Technology, and Software Development in order to create innovative solutions for businesses.
At our company, we believe that exceptional customer experiences are the key to success, and we are committed
to helping businesses deliver them. With a focus on industries such as E-commerce, Telecommunications, Software,
Fin Tech, Logistic, Tourism, Education, we offer customized solutions to meet the unique needs of each of our clients.
Many young people and customers have already joined us, resulting in a surprising growth in less than three years.
Let us help you enhance your customer experience and streamline your business processes today!
Multilingual agents to handle Customer Support, Helpdesk, Data Management, Virtual assistant. High-quality & personalized BPO service to UK, US, Germany, Italy, Spain etc.
Our development team is skilled in building custom software solutions that integrate with existing systems, streamline processes, and provide real-time insights.
Our Software Factory that includes a team of +20 professionals will design, develop and manage digital solutions that support your business transformation.
We support customers in developing a clear IT strategy in synergy with the innovative vision of their business,guaranteeing the respect of the regulations.
CX operations focused on supporting Tech and Digital Companies through Multilingual Customer Support, Sales & Retention, Chat & Messaging Services etc.
We support CX Operations by developing and integrating platforms that include CRM, AI Chatbots, Virtual Assistants, Omnichannel Telephony, Self-Service Solutions, Intelligent Automations etc.
Unlock your business's full potential with our expert analytics and consulting services from A-Z analyze. Boost profits and make data-driven decisions today based in the algorithmic prediction!
Our Data Strategy Assessment services include study, mapping and definition on the best-fit data strategy but also the correct tagging, storage, management, and usage of the data towards the business goals.
We are the right partner to increase the global competitiveness of our customers, thanks to the expertise of our staff, our end-to-end approach and our operating model. Our focus is supporting technology and digital companies and their customers with our multilingual Contact Centers, Digital Solution and Data Analytics Teams. The Customer Experience team is does not consist of ordinary agents but of people specialized in technology, accounting, finance, marketing, design, etc. in order to create a unique customer support experience. The Software Factory is mainly based in Open Source Technologies with high flexibility and fast adaptation. We invest in scientific research through a dedicated Area, a HUB of "Knowledge and Relationships" where Customer Experience and Digital Solution Teams share information in order to create a unique workflow.
This case study includes software development, advisory, customer experience management. Our concept of Design, Build, Run was essential in this project.
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A very interesting project that includes Data Analytics,Lead Generation and building a marketing campaign from multi-channel systems.The entire project was designed and developed by Solverix.
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The first objective was to design the business workflow and create the business strategy.Second objective was developing the right systems and setting up the marketing campaigns.
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GetSX is a CRM-ChatBot-based system with advanced features in order to be integrated easily with other systems.All in One Solution with Lead Management ,AI ChatBot,Facebook Chat, KB, Live Human Chat etc .
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Creating your own Booking System with MyBooking is super fast and easy. MyBooking is a Booking System based on Laravel, designed for a Travel Agencies, Marketplace, Tour Operators, Room BNB etc.Ideal solution for B2B and B2C.
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Helpdesk System that collects all your customer support requests from various channels and manages them from one place. Improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing.
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SmartX CRM is a self hosted Customer Relationship Management software that is a great fit for almost any company. With its clean and modern design, SmartX CRM can help you look more professional to your customers and help improve business performance at the same time.
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ExCall, Lead Manager Module and Dialing System is perfect for CRM-s. Lead manager module allows various calling methods to connect with the SmartX core leads using latest tools. It helps to keep information in a better way for communication hence it will help to convert leads in a more efficient way.
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SolverShop is outstanding Multivendor eCommerce Shopping Platform. It helps you build a robust online store that is flexible, scalable and easy to manage. We designed the brand new premium item for experiencing the best practice of eCommerce which makes your life easier.
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IXPIRA is a global travel services wholesaler with over 20 years experience in travel industry.
TIM is the leading ICT group in Italy and Brazil, placing itself at the forefront of digital technologies.
European Marketing Agency based on the Nielsen method to increase customer experience
Italian Web Agency and Google Partner,specialized in local search strategy and google services.
TNet is an Italian Digital Agency that works alongside companies, in local digital projects, visibility, community and audience building,
Salesforce, Inc. is a cloud-based software company that provides crm software and applications.
Zendesk provides software-as-a-service products related to customer support, sales, and other customer communications.
Vue.js is an open-source, progressive, incrementally-adoptable JavaScript framework for building UI on the web.
Amazon Web Services, Inc. is a subsidiary of Amazon that provides on-demand cloud computing platforms
Google Services, include a huge services based on google such mail, cloud, maps etc.
Need to get in touch with the team? We’re all ears. We’re here to help and answer any question you might have. We look forward to hearing from you 🙂 .
We have started from nothing,without external investments but driven by our strong will,intelligence and professionalism.After only three years we are a landmark for our partners.Getting together the talent of our people with the latest technology to help partners increase Customer Experience and find digital solutions has been the key of our success.We have learned from the past that the key to success, above all, is team motivation. This makes us proud and future optimistic.The best is yet to come!