This is a platform that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers at a single point of contact.
“SolveDesk" is an Ultimate Help Desk System– With .NETCORE 3.1 Web API and Angular 11” It is a help desk software that collects all your customer support requests from various channels and manages them from one place. With unified endpoint management, ticketing, and remote management tools, technicians can provide more efficient support all from a single-pane-of-glass.
Improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing.
Some of the main features include: Fully Dynamic Customised Ticket System ,Angular 11 Support ,Integrated with ASP.NET MVC, ASP.NETCORE 3.1 Web API used for data fetching, Fully mobile friendly responsive bootstrap 4 design ,Dynamic Outgoing Email Configuration Roles Base Module Permission ,17 Multi Languages Support ,Multi Admin/Agent ,Dynamic Chart Summary ,Email Notification, ,Live ticket chat in ticket detail page ,Announcement for Agents and Clients ,Powerful Admin And Client Portals ,Export Tickets ,Dynamic Custom Grids with Column Filters ,Easy To Generate Tickets ,Export Tickets Highlight new tickets on ticket listing page Technician auto assign rules and many more.
SolveDesk a fully customizable experience providing in-depth device info and essential actions. It is being used in all our Contact Centers to provide full Support for our clients. Ticket automation rules,alerts,route,escalation are being used, ensuring each technician receives the appropriate tickets to maximize their expertise and increase customer experience.