ExCall is Lead Manager Module and dialing system perfect for CRM. It has already been integrated in SmartX CRM and other business solutions.
Lead manager module allowing various calling methods to connect with the iMarket core leads using latest tools. Unlike manual calling and storing data, this module helps to keep information in a better way for communication hence it will help to convert leads in a more efficient way.Only one account will be needed to manage all staff calls along with call permission management for individual staff to avoid unnecessary calls.
Lead management allows you to see and remove bottlenecks in sales, opens opportunities for constant sales development, amplifies your customer experience, and helps you in leads prioritization.
Some of the main features include: Email- Send/receive, Video call via zoom, Call via twilio, Sms, Bulk Sms, 2-way sms, SMS, call, zoom and activity log features for perfex customers, Notification for missed, busy, no anaswer calls, Individual audio call landing to assigned staff, Video/Audio call recording, Soft Phone on full CRM, One twilio account used Globally for all staff, Each staff has own twilio numbers, Each staff has own email SMTP/IMAP setting, Staff Permission for lead manager, Call Mute functionality, Add/update Remarks, View Remarks, Re-direction from lead manager to leads, Activity log for call,sms, recording, Dashboard, View all video call Appointments, Incoming/outgoing seprate call duration in activity log, Incoming/outgoing seprate staff duration in dashboard, Twilio account balance on Dashboard, Total twilio incoming numbers on Dashboard, and many more.
By using CRM software to manage this process, your company becomes far more likely to track all meaningful leads, move them along the sales pipeline, and ultimately make sales. Lead management is important because it prevents leads from slipping through the cracks and keeps you in communication with meaningful leads. ExCall has a well organised Api’s document avilable for integration with various systems and offers 24/7 support.