BDF Communication,Case Study

Introduction

BDF Communication is a Google Partner company that offers various Google services such as Google Business View, Google Ads, and Online Marketing. The company was facing challenges in increasing its sales and enhancing customer experience due to a lack of effective lead management and communication with customers. Solverix, with all its experience, came to their rescue and implemented an omnichannel campaign, lead management system, and outbound and inbound communication strategy to address these issues.

Objective

The primary objective of Solverix was to help BDF Communication increase sales and improve customer experience by implementing a lead management system, omnichannel campaign, and outbound and inbound communication strategy.

Solution

Solverix created a comprehensive strategy for BDF Communication, which involved the development of a lead management and dial system called ExCall. This system allowed the company to efficiently manage its leads and communicate with customers through multiple channels such as email, social media, and phone calls. It also allowed for the tracking of lead progress and the analysis of customer behavior to optimize communication strategies. Additionally, Solverix implemented an outbound and inbound communication strategy to help BDF Communication communicate with potential customers and nurture leads. This involved reaching out to potential customers through email marketing and social media campaigns and following up with them through inbound communication channels such as phone calls. Furthermore, Solverix implemented an omnichannel campaign to allow BDF Communication to communicate with customers through various channels such as email, social media, and phone calls. This helped to create a seamless and personalized experience for customers, enhancing their satisfaction and increasing their loyalty towards the brand. Solverix also helped BDF Communication to segment its customer database based on their behavior and preferences to tailor their marketing campaigns accordingly.

Results

The implementation of the lead management system, omnichannel campaign, and outbound and inbound communication strategy by Solverix had a significant impact on BDF Communication's sales and customer experience. The company experienced a 40% increase in sales within six months of implementing the new systems. The customer satisfaction rate inceased and also the other important Key Performance Indicators (KPIs) were improved.

Conclusion

Solverix's implementation of a lead management system, omnichannel campaign, and outbound and inbound communication strategy had a significant impact on BDF Communication's sales and customer experience. The company experienced a 40% increase in sales within six months of implementing the new systems, and the customer satisfaction rate increased by 30%. The implementation of these systems has helped BDF Communication to better manage its leads, create a personalized experience that enhances customer loyalty and satisfaction, and increase sales.